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“Honestly? I Can’t Fault Them.”

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The people make it easy – that’s why Lisa trusts YesMedical.

Lisa Rush has been at the heart of Tristram Clinic in Hamilton. As both an Anaesthetic Technician and the person responsible for all procurement, she knows exactly what it takes to keep a busy, high-performing medical and surgical centre running smoothly — and for her, YesMedical is a crucial part of that.

"I’ve been working at Tristram for 11 years, and I do all the ordering. I order with YesMedical once or twice a week. Always have. Always will. They’re phenomenal.“

What stands out most to Lisa is the people. “Staff at YesMedical are absolutely wonderful — always obliging, always willing to go that little bit extra. Whether it's a specialist suture or something totally obscure, they help me find it. And Matt, our rep? He’s part of the furniture here. He brings chocolate and cheese — how could you not love that?”

 
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Staff working to put away YesMedical stock in Tristiam’s storeroom

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The Rappid ordering tablet in use at Tristrams’ storeroom

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Rappid Shelving in action at Tristrams storeroom

Rappid: Transitioning to a faster, better way of managing supplies.

Over the last couple of years, the YesMedical team have helped Tristram Clinic move to a faster, smarter way of managing supplies. And Rappid has been a huge part of that. “Ordering used to take us nearly a day. Now, it takes me an hour at most. Simpler, faster, more efficient. And in a place like this, where time is money? That’s massive.”

To set up shelving, configure the platform, and tailor the app to the clinic’s exact needs. “Matt helped build all the shelves — he was amazing. They fitted out our whole storeroom, installed the towers, set up the stock, and matched it to our layout. They even gave us a tablet to use with Rappid, and it’s completely idiot-proof. Once it’s set up, it’s a breeze.”

More than “just a supplier”.

It’s about relationships, “YesMedical is really more than just a supplier. They’ve put in tireless hours, time, and effort to create systems that make our lives easier. And if anything ever goes wrong — over-ordering, backorders, you name it — it’s always fixed quickly, with no drama. That level of communication? It means the world to us.”

Lisa's Recommendation

When asked to sum it all up, Lisa doesn’t hesitate:

“I love the team at YesMedical. They’re vibrant, happy, and just so easy to deal with. Honestly? I can’t fault them. 100% recommend.”

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