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"Highly recommend Yes Medical for an easy ordering system" – Midland Cardiovascular x Yes Medical

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Making the switch to YesMedical

Midland Cardio Vascular Services, based in Hamilton, offers a wide range of cardiac and vascular procedures, including coronary angiograms, pacemakers, and structural heart procedures. The team recently switched to YesMedical as their trusted supplier after facing challenges with ordering from multiple sources and dealing with delays. Irene, the new Inventory Manager, shares why they made the switch and how YesMedical has supported their growing needs.

“We started using YesMedical about two years ago. Prior to that, we were dealing with three different suppliers, which was messy and caused delays in receiving our goods. We decided to give YesMedical a try, and it’s been a very successful switch.”

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Midland Cardio Vascular Services - Hamilton

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Midland Cardio Vascular Services - Hamilton

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Midland Cardio Vascular Services - Hamilton

The Switch to Rappid: An Easier Way to Manage Stock

Irene found the transition to YesMedical from their previous supplies to be smooth and efficient, and her team quickly adopted the Rappid ordering system, which has greatly improved their workflow.

“The Rappid system is so easy to use. Once you’ve set up your procedure items in the web-based system, it’s just a couple of clicks to order. It’s seamless and saves us time.”

The streamlined ordering system has allowed Irene and her team to spend less time on stock management and more on patient care, thanks to the convenience and efficiency of the Rappid system.

“We can order two to three times a week, and the efficiency of the deliveries has made a huge difference. If we order before lunch, we get it the next day. If not, we get it the day after. The delivery times are awesome!”

“Helpful and friendly” Support from Customer Services

Customer service has also been a standout feature for Midland Cardio Vascular, with prompt responses to queries and easy returns when necessary.

“The customer service team has been great. Every time I call, they’re very helpful and friendly, and nothing is ever too much trouble. If there’s an issue, they get back to us quickly and handle it on the spot.”

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Staff discussing supplies at Midland Cardio Vascular

“Hassle-free’’ Returns

Irene emphasizes that the easy return process has been especially beneficial.

“Sometimes we over-order or receive the wrong items, but the return process is so easy.

The Result: Time Savings and Reliable Deliveries with YesMedical

Looking at the bigger picture, switching to YesMedical has resulted in time savings and more reliable deliveries, which have improved the overall experience for the Midland Cardio Vascular team.

“The most positive thing has been the easy ordering and the improved arrival times of goods. It’s made a huge difference for us. I’d definitely recommend YesMedical as a supplier.”

Midland Cardio Vascular Services now enjoys a seamless and efficient process, helping them deliver top-notch care while reducing administrative burdens. They are confident in recommending YesMedical for anyone seeking an efficient and reliable medical supply partner.

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