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Time Back, Less Waste, More Care — MataMata’s YesMed Journey

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From Frustration to Flow

Before partnering with YesMed, MataMata Medical Centre was doing its best to manage day-to-day operations but the team were flying blind.

Inventory Guesswork

“Stock levels and knowing what we had in stock were our biggest challenges,” one staff member said. “We didn’t know what we needed when placing orders — we’d just repeat the last order or try to remember what someone had used.”

Time Drain on Staff

Ordering was based on guesswork, not data — and it cost them. Nurses were spending up to 2.5 hours each week checking cupboards and managing orders. Another 20 minutes could be lost just searching for the right suture. Managers were stepping in to supervise, adding $200 in extra admin time per week.

Expired Stock Pile-up

Then there was the waste. “When I got here there was so much expired crap because it was being pushed to the back and pushed to the back.”

The clinic needed a smarter, more sustainable way to manage supplies — and time.

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Supplies sitting organised in RAPPID™ shelving bays

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Medical room, ready for use.

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Medical equipment set up by YesMed.

RAPPID ordering

Partnering with YesMed brought a complete overhaul — but it didn’t feel like one. The team focused on making simple, thoughtful changes that solved big problems.

The RAPPID™ ordering platform transformed the way the team managed inventory. Even staff who were hesitant about new tech picked it up quickly.

“When someone over 65 who’s a technophobe is able to do this — understand the process, use it easily — you know it’s good.”

With RAPPID in place, orders were no longer based on memory or guesswork. The app gave clear stock visibility, suggested clinically equivalent alternatives, and tracked spend in real time — all in just a few taps.

NURSING TIME SAVED

5.5 hours*

*Saved each week across 10 FTE nurses, giving time back for care.

REDUCTION IN INVENTORY

$15,000*

*Lowered inventory holdings through smarter ordering and real-time stock visibility.

WASTE

$0

Zero expired stock written off this year due to better stock control – no wastage.

EXTRA FUNDING

$12,500*

*Gained through improved health target achievement, enabled by freed-up clinical time.

Custom Shelving

Then came the custom shelving system, designed around the clinic’s workflow.

“The shelving system YesMed put in allowed visual line of sight of stock so we could quickly and easily see what was required. The labelling shows what we should have, which saves time on counting.”

And while the improvements were significant, the transition wasn’t disruptive.

“We didn’t do a big change here. The storeroom is still the storeroom. The shelves just have stock on them — albeit $15,000 less of it.”
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A tidy medical store room.

A quiet transformation behind the scenes

What looks like a small operational shift actually created big clinical wins. Nurses were freed up to focus on care. Admins were less overwhelmed. Patient experience improved without any big, flashy overhaul — just consistent support and smart systems doing the work behind the scenes.

“It’s one of those things where you don’t realise how bad it was until it’s better,” one team member shared. “Now we’d never go back.”

A partnership that sticks

What the MataMata team appreciated most was the way YesMed made it easy. The transition was smooth. The support was proactive. And the systems were intuitive for every staff member, even those who weren’t tech savvy.

“We had another supplier try win us over,” someone laughed. “We didn’t even consider it. Everyone here said, ‘Nope — we’re not leaving YesMed.’ That’s how much it’s changed things for us.”

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