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Saving Time and Streaming Stock at Urgent Care Franklin

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Saving time and streamlining supplies with YesMedical and Rappid.

At Urgent Care Franklin, efficiency is critical — both in patient care and clinic operations. Senior Nurse Courtney knows this well, having managed the clinic’s medical supplies through both slow, manual systems and now, a smarter, faster process with YesMedical.

“YesMedical is our major supply partner, ”Courtney explains, “and one of the main highlights of their service is the personalised, fast delivery.”

Orders placed before the 3:30pm cut-off consistently arrive the next day — and it’s not just about speed. The YesMedical delivery team goes a step further.“They put the boxes in the right rooms,”says Courtney, “which saves us heaps of time putting things away. My staff also love that there’s always a block of chocolate with the order!”

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A nurse doing casting on a patient at Urgent Care Franklin

... the biggest change? The ordering.

Before switching to YesMedical, Courtney relied on a clipboard and pen — checking supplies by hand, then manually placing orders on the computer.

“Now I use the tablet and do it all in Rappid. It’s quick, simple, and way easier… What used to take over an hour now takes me between 30 minutes to an hour, depending on the day.”

That time saved translates into more time focused on patients — a meaningful difference in a busy urgent care setting. Courtney describes the Rappid inventory system as“a lifesaver for our clinic.” And, to make it even easier, the setup process was handled entirely by YesMedical’s team.

“We didn’t even have to think about it. They did all the legwork — setting up our customised order lists and even organising the layout to match how things are stored on our shelves.”
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Casting supplies in Urgent Care Franklin’s Plaster Room

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Staff in one of the Consult Rooms

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Moon boots and other orthopaedic supplies in one of the storerooms.

Alternative products to reduce costs, on-the-go.

Rappid also suggests alternative products to help reduce costs, a feature the team appreciates. “We stock a wide range of specialised orthopaedic products and love the quality we get from YesMedical — especially the Ortho Life range. I think their products are really high quality.”

 

Wrap around support

Another key benefit for the clinic has been the support. Communication is fast and direct, thanks to a personal relationship with the YesMedical reps. “I’ve got phone numbers and emails for a couple of the reps, and I hear back from them usually within minutes. They’re very easy to deal with — very responsive.”

Seamless transition

Even the transition to YesMedical was seamless. “The changeover process was actually really good. We had reps coming in weekly just to make sure things were going smoothly, and they were always there if I had questions.”

Courtney's Recommendation

The end result? Better systems, better support, and more time to focus on what matters most.

“Since we’ve moved to YesMedical, I’ve certainly saved a lot of time with their ordering processes…. I’d absolutely recommend YesMedical to another clinic.”

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